Daily public-service programme
At Your Service
Your complaint gets through, and we follow it up until it is resolved
- Airs
- Sunday to Thursday, 09:30
- Rerun
- Rerun 17:30
- Season
- Season 5
A Mosul teacher's pension claim, stalled for two years, is resolved after an on-air call
The episode presented the case of a retired teacher from Mosul who has been waiting two years for his pension because of an error in calculating his years of service. After a live call with the Nineveh branch of the National Pension Authority, it was decided to review the file within a week and pay his entitlements retroactively, and the programme will follow up with the pensioner to make sure.
About the programme
At Your Service
A public-service programme that pursues citizens' complaints with government departments until a solution is found.
“At Your Service” takes viewers' complaints by phone and WhatsApp, and each day picks those it can pursue with the department concerned: a stalled application, a neighbourhood without water or a late salary. The programme keeps returning to every case until it is resolved, and at the end of each month presents a tally of what has been achieved.
- Sunday to Thursday, 09:30
- 17:30
- 60 minutes
- 2020
- Season 5
- Society and public service
Presented by
Programme archive
Episodes of At Your Service
3 episodes available to watch in full, with a player that remembers where you left off.
