Daily public-service programme

At Your Service

Your complaint gets through, and we follow it up until it is resolved

Presented by Haider Al-Mousawi
Airs
Sunday to Thursday, 09:30
Rerun
Rerun 17:30
Season
Season 5
Watch the latest episode

At Your Service · Season 5 · Episode 26

Alleys in Old Mosul without mains water since residents returned, as the water directorate sets a date

7.2K views · Monday, 26 October 2026 · 05:24

The programme's camera toured the alleys of the Old City, where families have restored their homes and moved back in but still buy water from mobile tankers. The programme took the complaint to the Nineveh Water Directorate, which announced that new pipes would be laid in three alleys next month as part of a project to rehabilitate the network.

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About the programme

At Your Service

A public-service programme that pursues citizens' complaints with government departments until a solution is found.

“At Your Service” takes viewers' complaints by phone and WhatsApp, and each day picks those it can pursue with the department concerned: a stalled application, a neighbourhood without water or a late salary. The programme keeps returning to every case until it is resolved, and at the end of each month presents a tally of what has been achieved.

Airs
Sunday to Thursday, 09:30
Rerun
17:30
Running time
60 minutes
On air since
2020
Current season
Season 5
Category
Society and public service
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Programme archive

Episodes of At Your Service

3 episodes available to watch in full, with a player that remembers where you left off.

02:29Episode 28 · 7 hours agoA Mosul teacher's pension claim, stalled for two years, is resolved after an on-air call
04:59Episode 27 · 1 day agoResidents of Basra's Jumhuriya neighbourhood fear their street will flood again, as the sewerage directorate starts clearing